We strive to provide the best service possible. If you need to make a claim, please follow the process outlined below.
Submit your claim through our client portal with all necessary details and documentation.
Our team reviews your claim and may request additional information if needed.
We provide a detailed explanation of our findings and offer a resolution.
To file a claim, log in to your account on our client portal, navigate to the "Claims" section, and click on "File a New Claim". Fill out the claim form with all relevant details and attach any supporting documentation. This may include order numbers, photos of damaged goods, or any other pertinent information.
Our team will review your claim within 3 business days. We carefully examine all provided information and may contact you for additional details if needed. The investigation and resolution process typically takes up to 10 business days for standard cases, but may take longer for more complex situations.
Once we've completed our investigation, we will notify you of the outcome via email. We'll provide a detailed explanation of our findings and offer a resolution (e.g., reimbursement, replacement, credit). Any approved compensation will be processed within 5 business days. If you're not satisfied with the resolution, you can appeal the decision within 30 days.
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